Privacy Policy
Last Updated: April 3, 2023
1. Introduction
Welcome to Transcriber.ae ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you use our service and tell you about your privacy rights.
2. Data We Collect
When you use our service, we may collect the following types of information:
- Voice Notes and Messages: We process voice notes and text messages that you send to our WhatsApp number for transcription or AI response purposes.
- Usage Data: Information about how you use our service, including frequency of use, features used, and interaction patterns.
- Device Information: Information about the device you use to access our service, such as IP address, device type, and operating system.
- Location Data: We collect country and city information for personalization purposes.
- Payment Information: If you subscribe to a paid plan, we collect payment details (Via Stripe) necessary to process your transaction.
3. How We Use Your Data
We use your personal data for the following purposes:
- To provide our transcription and AI chat services
- To process and complete your subscription transactions
- To improve and personalize our services
- To communicate with you about your account or our services
- To detect and prevent fraudulent or unauthorized activity
- To comply with legal obligations
4. Data Sharing and Third Parties
We may share your data with the following third parties:
- OpenAI: We use OpenAI's services to process voice transcriptions and generate AI responses. Your data is shared with OpenAI in accordance with their privacy policy.
- Payment Processors: We use third-party payment processors to handle transactions for our subscription services.
- Analytics Providers: We use analytics services to help us understand how users interact with our service.
- Service Providers: We may share data with service providers who perform services on our behalf, such as hosting, customer support, and email delivery.
5. Data Security
We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your voice notes and transcribed content are deleted from our servers after processing is complete. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Voice notes are processed and then deleted from our servers after transcription is complete. We do not retain the content of voice notes or AI conversations longer than necessary to provide our service.
7. Your Rights
Depending on your location, you may have various rights regarding your personal data, including:
- The right to access your personal data
- The right to rectify inaccurate personal data
- The right to erase your personal data
- The right to restrict processing of your personal data
- The right to object to processing of your personal data
- The right to data portability
To exercise any of these rights, please contact us using the details provided below.
8. Children's Privacy
Our service is not intended for children under the age of 16, and we do not knowingly collect personal data from children under this age. If you become aware that a child has provided us with personal data, please contact us.
9. Changes to the Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top.
10. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at: